Network monitoring & remediation – while you sleep

Systems down on a Monday morning? Avoid extended downtime, loss of revenue and reduced productivity by extending your monitoring capabilities. Proactively drive uptime and give your vital IT operations the (flexible) support they require - 24/7, Out of hours, or 'On demand' – all at a fraction of the cost of building your own 24/7 NOC.

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Network monitoring specialists

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Critical alerting & response

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Escalation & remediation

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Dedicated, experienced resource

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24/7, Out of hours, or 'On-demand'

Flexible & scalable NOC services for complete coverage & peace of mind.

1st and 2nd-line support - 24x7x365

We've built our reputation helping the UK's leading organisations leverage technology, providing the technical expertise and support services to accelerate change and intelligently scale your internal resources.

Build your own virtual NOC with our flexible service model.

Few organisations possess sufficient critical mass to employ around-the-clock IT monitoring experts, with 24x7x365 NOC support.

'On demand', Out of hours, or fully 24/7.

Comtact’s state-of-the-art NOC powers and empowers many of the UK’s leading organisations, helping build your own ‘Always On’ NOC culture at the fraction of the cost of your own fully resourced NOC. With flexible service models - 'on demand', out of hours, or fully 24/7.

Enterprise IT monitoring

Enterprise IT monitoring

  • Monitoring & investigation of alerts
  • Escalation to your team
  • Drive uptime & performance, 24/7

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Infrastructure management

Infrastructure management

  • Seamless integration with internal teams with remediation using agreed runbooks, 24/7

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End-to-end NOC services

End-to-end NOC services

  • From complex IT transformation projects to ad hoc escalation resource & support, 24/7

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Expertly managed. Securely monitored, 24/7

We pride ourselves in our people. Our NOC teams are recognised experts - supporting both small and large enterprise IT infrastructures since 2005, integrating seamlessly to support your own team's activities - helping simplify and solve today's biggest challenges.

NOC network monitoring engineers

More than just monitoring

Comtact Ltd. works with many of the UK's leading organisations to help them achieve the monitoring visibility they demand - to quickly pinpoint the root cause of problems which impact the critical availability of key business services.

  • Build an 'Always On' user experience
  • Drive service uptime
  • Free-up internal IT resource

Service Quality

ISO27001-accredited operations, UK-staffed.

Experience

Certified and experienced IT service team.

Flexible

Cost-effective & flexible credit-based system.

Technology

Highly integrated 'best-of-breed' technologies.

Secure

Operating 24/7 from a secure Tier 3 UK data centre.

State-of-the-art UK NOC

Located within a secure Tier 3 data centre, Comtact Ltd. and its operations are entirely ISO27001-accredited, providing the assurance they are supported by certified professionals.

  • Experienced UK personnel, DBS-checked.
  • Secure controlled access facility - UK data residency.
  • Specialist skills and project management services.
Comtact's UK Network Operations Centre (NOC)
eBook: 5 key principles of effective network monitoring

5 key principles of effective network monitoring

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Summary: This expert guide outlines the effective IT monitoring principles, to help eliminate downtime and improve user experience - without the need to double your resource.

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Understand: The benefits and foundations to creating an effective network monitoring platform.

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Discover: The core principles of network monitoring, alerting and dashboards.

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Learn: How to quickly detect, diagnose, and resolve network performance problems and outages.

READ THE GUIDE

Agile collaboration. Flexible service models.

'On-demand'

Highly flexible credit-based systems, providing support 'on-demand'. As much, or as little as you need, 24/7.

'Out of hours'

Proactive or reactive services, 'out of hours' - a highly effective escalation resource and IT support function.

24/7 'eyes on screen'

Operating as an extension to your business, unlock additional capabilities, expertise and technologies, 24/7.

Comtact have afforded us quicker response times, reducing the noise of verbose alerts, cutting resolution time and saving lost revenue and avoided user frustration. Simply, Comtact lets us see the wood from the trees.

Adrian Hollister
Plymouth University

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Guide pricing

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Virtual NOC Service Guide

SERVICE GUIDE

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CASE STUDY

IT infrastructure monitoring service helps 45,000+ University students.

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ARTICLE

Infographic: Calculating the cost of network downtime.

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