24/7 ENTERPRISE IT HELPDESK & SERVICE DESK SUPPORT

Shift to unlock your internal IT resources. Empower IT to move from support to strategic business enabler – and overcome challenges faster.

IT helpdesk services. Fully resourced, operating 24/7.

Extend your capabilities & supercharge your IT operations - Unlock access to additional resources, experience and technology. We take on your day-to-day support and end-user service requests, so you can focus on strategic business goals.

Tick

Scalable resourcing on-demand

Tick

Faster response times

Tick

Specialist capabilities and experience

Tick

Working in collaboration

Tick

Highly flexible and cost-effective

Flexible & scalable NOC services for complete coverage & peace of mind.

1st and 2nd-line support - 24x7x365

Located within a secure tier 3 data centre, Comtact's ISO27001-accredited Network Operations Centre (NOC) is run by a large in-house team of certified professionals, providing 1st and 2nd-line support to clients - day and night.

Enterprise IT helpdesk services

IT Helpdesk

24/7 IT helpdesk

Improved service delivery and resolution means better user satisfaction.

24/7 IT service desk

24/7 IT service desk

Utilise a dedicated team of certified professionals to reduce strain on IT internal resource.

Specialist NOC services

Specialist NOC services

Network monitoring; Patch management; Mobile device management; System administration...

As much, or as little support as you need.

Agile collaboration. Working with internal teams, providing as much, or as little as you need, Comtact’s outsourced IT help desk services will help you focus without the distraction of IT support services.

Comtact's IT helpdesk NOC engineers

Tailored service offerings

Flexible and scalable, highly customisable service offerings, specifically tailored to your own individual demands - from ad hoc, to full 24/7 support.

  • 1st-line support, to 3rd-line escalation
  • Remote service desk – fully outsourced or ‘pay-as-you-use’
  • 24/7 x 365, 'out of hours', or on-demand support
  • On-site resource for your own IT support team

Service Quality

ISO27001-accredited operations, UK-staffed.

Experience

Certified and experienced IT service team.

Flexible

Cost-effective & flexible credit-based system.

Technology

Highly integrated 'best-of-breed' technologies.

Secure

Operating 24/7 from a secure Tier 3 UK data centre.

State-of-the-art NOC

Highly skilled technical, technology & support services to intelligently support and scale your ICT environment - operating 24/7 from a secure Tier 3 UK data centre.

  • Full suite of Enterprise IT services
  • Proactive infrastructure management
  • 'Eyes-on-screen' 24/7 network monitoring
  • Fully outsourced IT-as-a-Service.
Comtact's UK Network Operations Centre (NOC)
9-step guide: How to build a NOC culture

9-step guide: How to build a NOC culture

Tick
Summary: Many organisations recognise the potential of a dedicated Network Operations Centre (NOC), however it's not essential to invest in expensive equipment and state-of-the-art physical resources to achieve your own NOC approach.

Tick
Understand: The benefits and foundations to creating a NOC culture in your business.

Tick
Discover: How a NOC culture is integral to bringing the functions of your IT service desk together.

Tick
Learn: The practical steps to establishing the right approach to drives network performance and avoid costly downtime.

READ THE GUIDE

Agile collaboration. Better business results.

Expert people & processes

Knowledge and experience to assist users with both simple and complex IT issues - operating on first name terms.

Direct access support

Direct phone access and immediate response from a dedicated support expert, who knows and understands your systems.

First-class ticketing system

Operating as an extension to your business, unlock additional capabilities, expertise and technologies, 24/7.

Comtact have afforded us quicker response times, reducing the noise of verbose alerts, cutting resolution time and saving lost revenue and avoided user frustration. Simply, Comtact lets us see the wood from the trees.

Adrian Hollister
Plymouth University

TAKE THE NEXT STEP

Ask a question

ASK A QUESTION

Have a question? We're always here to help.
[contact us]

Guide pricing

GUIDE PRICING

Request guide pricing, or a formal quote.
[pricing]

Virtual NOC Service Guide

SERVICE GUIDE

Read our guide to virtual NOC services
[more]

CASE STUDY

IT infrastructure monitoring service helps 45,000+ University students.

Read more

ARTICLE

Infographic: Calculating the cost of network downtime.

Read more