Telephone SystemsOverviewCall centres/contact centres have transformed the way large companies do business…and the latest figures show that in the next few years, even more large scale telephony solutions will be installed to make services and products more accessible to the customer, and sales teams more efficient. Research by the Gartner Group puts Avaya at the forefront of call centre/contact centre provision. The company behind the best-selling Definity and INDeX systems is named as the number one provider of call centre solutions in the Western European market. Specifically in the UK, Avaya's call centre/contact centre sales were almost two and a half times greater than its nearest competitor by number of agents. As an Avaya Solution Provider, Comtact have implemented many successful call centre/contact centre solutions, tailored to their customer's needs. So if you are after solutions for either a small help desk to a large call centre/contact centre, or automated response to full Internet compatibility. Comtact is your best option.
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