Managed Data Centre

Comtact operates from 4 principal data centres through the UK and also a number of international locations.  All locations are either meshed with dark fibre connectivity or attach to our WAN carrier partners via on-net IP-VPN.  This footprint, which forms part of our AXIS framework, enables us to provide geographical diversity for DR purposes and also where a more straightforward co-location is mandated, a data centre in proximity to our customer’s engineers.

Based in Northampton, Comtact’s Service Delivery Centre (SDC) is based at the same premises as our primary UK class 3 data centre which forms a rare market proposition. Comtact’s Network Operation Centre (NOC) offers 24×7 proactive monitoring and remediation service that leverages industry leading network monitoring software, including SolarWinds, expertly configured to ensure Comtact is enabled to meet ITIL defined service level agreements.

Comtact’s customers are provided with a bespoke dashboard view of their managed estate (be it networks, servers, security systems or any other technologies), which is viewable over a secure web portal 24x7x365.

By sistering our NOC in the same premises as our Midlands data centre we are able to offer our customers a level of assurance that any managed hosting services that they choose to place with us will be met with a level of due care and fast response only available by having the service desk and engineers on site 24x7x365, not remotely commuting.

By combining the above powerful consideration with the below listed characteristics, which deem our Northampton Data Centre environment Class 3, Comtact provides our network customers with the assurance that we are well positioned to become a long term strategic infrastructure partner.

Primary DC characteristics:

Security – The data centre has perimeter fencing and CCTV coverage points on all internal and external entry and exit points, as well as between rack aisles from which images are recorded and stored. With an anti-tailgating pod, the site operates a strict photo ID swipe card entry system for access to the building, along with overhead secure network cabling, caged storage and 24/7 onsite manned security.

Power – 4MVA of power split into 4 x 2MVA HV supplies (N+N). Flexible power with up to 32 amps dual feed per rack can also be provided from separate transformers, panel boards and UPS sub-systems. Other features include 4 x MVA transformers (N+N), 5 x 1MW generators (N+1) with dual fuel tanks, 12 x 500KVA UPS (N+N) with 8 minute autonomy (at full load) and advanced power monitoring technology.

Environment – Fully monitored and implements N+2 free cooling glycol based chillers, N+N high efficiency CRAC units, N+N humidification and a cold aisle containment system. With the latest fire protection provided by a IG55 gas suppression system, we are alerted at the earliest possible sign of a fire by continually drawing air into a pipe network attached to a detector unit on a wall.

Connectivity – Dedicated and shared internet and private connections are available from Comtact via a diverse range of carriers, plus inter connectivity to other DC premises in UK for low cost DR purposes.