Managed & Cloud Telephony

After carefully assessing the requirement for a Telephony platform Comtact presents to its customers a diverse range of ongoing service options.  When suggesting our Managed Model we do so in full consideration with our customer’s in-house capabilities, in some instances the right approach is fully managed, in others Comtact can just provide a minor but hard to acquire internally supplemental resource.

Where the customer’s business is served better by them focusing on maintaining expertise in other domains our Managed Telephony Service certainly provides a better way to deliver business by leveraging Comtact’s expertise and tool-sets (such as proactive monitoring via 24x7x365 NOC).

Just like all our Managed Service Platforms, our Telephony solutions can be based:

  • On Premise Telephony
  • Hosted Telephony
  • Cloud Telephony

More often than not, given the network preconditions that Telephony poses (sensitivity to delay, jitter and loss) our solutions are commonly a Hybrid of a number of On Premise; Hosted; and Cloud Telephony, which we seamlessly manage as one single platform.

And irrespective of whether our customers elect to have their WAN Managed by Comtact we can link them into our AXIS platform to deliver SIP connectivity, inclusive of international DDIs, freephone numbers.

Refer to our Introduction to Comtact AXIS Manage Service for a full understanding of how our Managed Services operate.