Internet & WAN/LAN

At Comtact we have developed a suite of services, known as EtherReach™, aimed specifically at carriers who are looking for more than just a supplier, and rather want a company that will act in partnership with them, to cater for their changing needs.

EtherReach™ combines our extensive NGN VPLS/MPLS core network with our comprehensive knowledge of connectivity solutions to offer our customers a complete global solution, giving them a single supplier advantage.

We deploy an Ethernet Demarcation Device (EDD) on all optical access circuits. 802.3AH compliant Link Layer management is a fundamental component of the EDD, offering: Status monitoring, port and VLAN loopbacks to perform Bit error rate tests, remote cable integrity checks, per-VLAN bandwidth management, multiple QOS classifications and even Q-in-Q VLAN stacking.

Features and Benefits

• Comprehensive performance statistics are provided that can be used within your own SLAs including uptime and jitter, crucial for latency sensitive applications.
• EtherReach Management Portal (EMP) will display all on-net/off-net connections in a single display for ease of identification.
• We provide 24/7 pro-active support for all on-net/off net services with real time and advanced fault detection.

We provide real-time and advanced fault detection which enhance your own SLA response times.

Features and Benefits

• We supply state of the art 802.3AH electronic demarcation devices (EDD) as standard which are used to constantly monitor service quality allowing us to isolate performance issues up to 75% quicker than incumbent carriers can.
• We frequently carry out fault isolation and testing (for example of cable loops and duplex issues) to ensure you receive the most effective service. This also enables us to detect potential problems before they affect your day-to-day operations.
• We offer transparent hardware failure which means you have access to your own network information. This means your IT department can trouble shoot to fix an urgent crisis rather than having to go through a number of support engineers to get the information required.

Our extensive local market knowledge means we can ensure you get the best price every time for the sourcing and procurement of on-net or off-net last mile connectivity.

Features and Benefits

• Extensive 'up to the minute' knowledge of local and global markets is available instantly for any request.
• We develop very strong relationships with all key suppliers. They have to pass a rigorous '3 Point-Assessment' test based on their technology, pricing, SLAs and circuit installations before they become an 'approved supplier'.
• We offer solution consultancy as part of the package. During this consultancy we consider the resiliency options and network links that would best fit with your needs and objectives.