Comtact® Ltd

A Tailor-Made Solution

Comtact solutions are based around your business operations; not simply our preferred technologies.

Through a large portfolio of tried and tested services, we can find innovative ways of making your business communications both cheaper and more efficient. And you can rest safe in the knowledge we’ll keep your technology and prices in-line with the Future of Business Communications.

Step One: Getting to know you

Creating tailor-made solutions is a collaborative process. We start the relationship in a relaxed but structured manner. Our first visit to you allows us to understand and document how you work and what you want to achieve; for example:

  • More efficient call handling through productivity / time saving tools
  • Enhancing your customer interactions
  • More direct communication between staff to improve customer service
  • Greater options for homeworking
  • IT and Telecom cost reduction

We'll also provide you with a couple of customer references; we prefer our customers to sing our praises than our team members.

Step Two: Plans and Demos

Once we understand what you and your business need we will formulate a proposal for you to consider. We present our recommendations in plain English; illustrating business benefits, not just pushing technology.

Our try-before-you buy policy means that we can set-up demonstrations of almost all our products. Many of these can be on-site in your working environment or with a visit to us. We can even organise visits to reference sites to see Comtact solutions in action.

When you’re satisfied that we’ve got it right, we proceed with installation.

Step Three: Go-live and Support

Our intention is that with your Comtact services working effectively for you, you’ll join us in telling the world about The Future of Business Communication. Go-Live with Comtact is incredibly easy—our advanced solutions require very little setup.

By using highly experienced provisioning and installation personnel and through rigorous process planning we remove the pain of new solution implementation. And with your installation complete, we’re on hand to ensure that it operates perfectly by providing:

  • Comprehensive on or off site training
  • Support through remote diagnostics
  • On-going maintenance and care
  • Regular contact to assess your satisfaction